1. Introduction
Franklin (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website and any forms of communication.
By engaging with us or submitting any personal information, you consent to the processing of your personal data in accordance with this Privacy Policy and relevant legislation.
2. Information We Collect
When you contact us or make use of our services, we may collect the following information:
- Full name
- Email address
- Contact number (e.g., phone or WhatsApp)
- Marital status and type of marriage
- Information related to child or spousal maintenance calculations
- Asset details for division purposes
- Business or financial information relevant to your query
- Any documentation you voluntarily submit to assist with your request
3. Purpose of Collection and Use of Information
We collect and process your information for the following purposes:
- To assess and assist with divorce, maintenance, or financial planning queries
- To calculate potential maintenance claims for you and/or your children
- To assist with planning for asset division
- To issue invoices and process payments (if you choose to use our services)
- To provide follow-up support or guidance
- To maintain proper business records as required by law
We do not use your personal data for marketing without your consent.
4. Data Storage and Protection
We take data security seriously and use appropriate security measures to protect your personal information, including:
- Encrypted storage platforms
- Password-protected systems
- Restricted access to client information
- Secure communication channels for documents and messages
Your information is kept only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
5. Your Rights Under POPIA
You have the right to:
- Access the personal data we hold about you
- Correct or update your personal information
- Request deletion of your data (unless retention is required by law)
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
6. Sharing of Personal Information
We respect your privacy. We will not sell, rent, or trade your personal information. We may only share your information:
- If required by law or a court order
- If you have given us written consent
- With registered legal professionals at your request for additional legal services
- With third-party service providers (e.g., accountants or advisors), but only with your consent and under strict confidentiality
7. Cookies and Website Usage
Our website may use cookies or analytics tools to improve user experience and monitor traffic. These tools do not collect personally identifiable information unless you submit it voluntarily.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal information, you may contact us at:
Franklin (Pty) Ltd
Email: info@franklinms.co.za
Phone/WhatsApp: +27 76 472 7536
Website: www.franklinms.co.za
10. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our business practices. The latest version will always be available on our website with the revision date clearly displayed.